Frequently
Asked
Questions





Frequently asked questions



What services does Eldercare Haven provide?





Eldercare Haven provides a wide range of elder care services designed to meet the diverse needs of seniors in the comfort of their own homes.

Our offerings include:


Post operative Care

Daily / Weekly Care

12 Hour Shift Care

24/7 Elderly care services

Personal care assistance (bathing, dressing, grooming, toileting, mobility support)

Fall Prevention

Frail Care
Old Age Care
Senior Care Services

Elder Care Assistance

Home Care For Seniors

Senior Companionship
Palliative Care

Geriatric Care

Health Monitoring - General, Heart Rate and Sugar levels

End Of Life Care

Meal preparation and planning

Care For Bedridden Patients

Medication management (reminders, administration, monitoring for side effects)

Companionship and social engagement

Specialized care for Alzheimer’s and dementia

Parkinson’s disease care

Stroke recovery support

Chronic illness management

Respite care for family caregivers

Live-in care options

Safety assessments and modifications

Transportation assistance for medical appointments, grocery shopping and errands

Light housekeeping

Physical therapy and exercise programs

Memory care activities

Emotional support

Coordination with healthcare providers and family members

Nutritional counseling and meal planning



How do I arrange for elderly care services at home?





Arranging for elderly care services at home is simple. Contact Eldercare Haven to schedule an initial consultation. During this meeting, we will discuss your loved one's specific needs and develop a personalized care plan to ensure they receive the best possible care. Go to the Contact Us Page to find all required details.



Are your caregivers trained and experienced?





Yes, all our caregivers at Eldercare Haven are highly trained and experienced in providing elder care. They undergo rigorous training programs and continuous education to stay updated on the best practices in elderly care and specialized conditions such as Alzheimer's and dementia.



Can you provide 24/7 elderly care?





Yes, Eldercare Haven offers 24/7 elderly care services. We provide continuous, round-the-clock care with options for live-in caregivers or two caregivers working 12-hour shifts to ensure your loved one receives the highest level of attention and support at all times.



Do you offer specialized care for Alzheimer's and dementia?





Absolutely. Eldercare Haven specializes in providing care for individuals with Alzheimer's, dementia, and other memory-related conditions. Our caregivers are trained in specific techniques to manage these conditions and provide compassionate, patient-centered care.


How do you ensure the safety and well-being of clients?





At Eldercare Haven, client safety and well-being are our top priorities. We conduct thorough background checks on all caregivers, provide ongoing training, and implement strict safety protocols. Additionally, we regularly review and update care plans to address any changes in the client's condition.



How do you handle medication management?





Our caregivers at Eldercare Haven are trained to assist with medication management, including reminders, administering medications, and monitoring for side effects. We ensure that clients adhere to their prescribed medication schedules for optimal health outcomes.



Can your services be tailored to individual needs?





Yes, all services at Eldercare Haven are personalized to meet the unique needs of each client. We create individualized care plans based on the client's specific health conditions, preferences, and lifestyle to ensure they receive the best possible care.



How do I know if home care is the right choice for my loved one?





Choosing home care depends on the individual needs and preferences of your loved one. If they require assistance with daily activities, personal care, or have specialized needs like Alzheimer's or dementia, home care from Eldercare Haven can provide the support and comfort they need while allowing them to remain in a familiar environment. Usually home care is cheaper than living in a retiring home. Contact us for a consultation to discuss the best care options.



What areas do you serve?





Eldercare Haven proudly serves the Port Elizabeth area and surrounding communities. We are dedicated to providing top-quality elder care services to families in our local region. We hope to soon expand to other cities and towns in South Africa.



How flexible are your care schedules?





Our care schedules at Eldercare Haven are highly flexible to accommodate the varying needs of our clients. We offer care packages ranging from a few hours a day to 24/7 care, ensuring that your loved one receives the right level of support whenever they need it.



How do you match caregivers to clients?





At Eldercare Haven, we carefully match caregivers to clients based on their specific needs, preferences, and personalities. This personalized matching process helps to foster a positive and trusting relationship between the caregiver and client. If the patient is unhappy with the carer we can match them with another carer if required.



Do you provide respite care for family caregivers?





Yes, we offer respite care services at Eldercare Haven to provide temporary relief for family caregivers. This allows family members to take a break while ensuring their loved ones continue to receive high-quality care.


How do you handle emergencies?





At Eldercare Haven, we prioritize the safety and well-being of our clients by having comprehensive protocols in place to handle emergencies efficiently. Our caregivers are thoroughly trained in emergency response techniques, including first aid, CPR, and crisis management. In the event of an emergency, our caregivers can quickly assess the situation, provide immediate care, and contact emergency services if necessary.


We also maintain regular communication with local emergency services to ensure prompt and coordinated responses when needed. Additionally, Eldercare Haven equips our caregivers with the necessary tools and resources to manage a wide range of emergencies, from medical issues to environmental hazards. Our team is trained to handle situations such as falls, sudden illness, and unexpected changes in a client's condition, ensuring that appropriate actions are taken swiftly to safeguard our clients' health.


Beyond emergency response, we emphasize preventive measures to minimize the risk of emergencies. This includes thorough assessments of the client’s home environment to identify potential hazards and implement safety modifications. Our caregivers are also diligent in monitoring clients’ health, noting any changes in condition that might indicate the need for medical attention. Regular health checks, medication management, and adherence to prescribed care plans are integral parts of our service, helping to prevent emergencies before they occur.


For families, we provide peace of mind through transparent communication and detailed reporting. In case of an emergency, family members are promptly informed about the situation and the steps being taken to address it. We believe in maintaining an open line of communication, so families are always aware of their loved one's well-being and any developments in their care.



How can I monitor the quality of care provided?





Eldercare Haven ensures transparency and accountability in our care services. We conduct regular reviews, maintain open communication with families, and provide detailed reports on a daily / weekly or monthly schedule as required for the care provided. You can rest assured that your loved one is receiving the best possible care.



What if my loved one's needs change over time?





At Eldercare Haven, we understand that needs can change. We offer flexible care plans that can be adjusted as needed.We can update the care plan to reflect any changes in your loved one’s condition or requirements.



Are your services covered by insurance or government programs?





Coverage for home care services varies depending on the insurance policy and government programs. We recommend checking with your insurance provider and local government resources. Eldercare Haven can also assist you in navigating these options to find potential coverage.



What makes Eldercare Haven different from other elderly care agencies?





Eldercare Haven stands out for our personalized approach, highly trained caregivers, and commitment to treating each client with dignity and respect. We offer a wide range of services tailored to individual needs, including specialized care for conditions like Alzheimer's and dementia.


How do you ensure continuity of care if a caregiver is unavailable?





At Eldercare Haven, we prioritize continuity of care by having a dedicated team of caregivers available to step in when a primary caregiver is unavailable due to illness, vacation, or other reasons. We ensure that all substitute caregivers are fully briefed on the client's care plan and preferences to maintain consistent and high-quality care.



Can you provide care for clients with dietary restrictions or special nutrition needs?





Yes, Eldercare Haven offers meal preparation services that cater to clients with dietary restrictions or special nutrition needs. Our caregivers work closely with clients and their families to develop meal plans that meet specific dietary requirements, whether due to medical conditions, allergies, or personal preferences, ensuring nutritious and enjoyable meals.



What is the difference between live-in care and 24/7 care?





Live-in care involves a caregiver living in the client's home and providing care throughout the day and night, with designated rest periods. In contrast, 24/7 care typically involves multiple caregivers working in shifts to provide continuous, round-the-clock support without interruption. Both options ensure comprehensive care, but the choice depends on the client's needs and preferences.



How do you handle privacy and confidentiality of client information?





Eldercare Haven is committed to maintaining the privacy and confidentiality of all client information. We adhere to strict privacy policies and procedures, ensuring that all personal, medical, and financial information is securely stored and only shared with authorized individuals involved in the client's care. Our caregivers are also trained to respect and protect client privacy at all times.


For Any More Questions, Feel Free To Contact Us



063-152 6175


info@elderCarehaven.co.za


CALL: 063-152 6175
Contact Us

Compassionate Care, Every Step of the Way